(Answered) There are a number of key provisions of relevant

Management Studies

There are a number of key provisions of relevant legislation and regulations from all levels of government that may affect aspects of business operations, such as:

Anti-discrimination legislation.
Ethical principles.
Codes of practice.
Privacy laws.
Financial legislation.
Health and safety legislation.
Consumer law.
Credit procedures legislation and regulations.

Why is it necessary to have a working knowledge of the legislation that affects customer service operations?

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