The topic selected is how customer service can be improved in Melbourne's taxi industry in order to satisfy customers. in literature you have to mention opinions of other well know people in this particular industry.

Your own ideas and opinions are not required. you also have to mention the name of person whose ideas you are going to discuss. moreover 12 references to different articles or journals are required from where you will pick the data.

Task 1:

Your preliminary project proposal will need to be polished to reach the required standard before you can proceed the Capstone Project itself.

This check list will guide you on what is expected:

• What is your topic and what is its business significance?
• What questions will you research?
• What research methodologies will you deploy?
• What data will you collect?
• What data analysis will you do?
• What will be the steps in your project and what are the various target dates?
• Who is your primary mentor/supervisor?
• You will also need to attach a completed ethics checklist

Task 2: Project Literature Review:

This will consist of developing a comprehensive literature review chapter for the business research proposal. You will have to identify a business research topic, describe the literature on the research topic and provide hypotheses based on the literature for the research questions you have already defined in your research proposal.

This is an individual assignment.

Task 3: Capstone Project Report

The final research report will consist of all items included in the final report template.