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The telephone arrival data presented are for the 10:00 A.M to the 11:00 AM. time period; however, the arrival rate of incoming calls is expected to change from hour to hour. Describe how you waiting line analysis could be used to develop a ticket agent staffing plan that would enable the company to provide different levels of staffing for the ticket reservation system at different times during the day. Indicate the information that you would need to develop this staffing plan.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M988675

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