The three primary steps involved in preparing a business message. What are they and why are they important? Also, how much time should be allocated to these steps?

General purpose vs. a specific purpose for a business message

The primary audience for your message consists of who?

In general, for internal communication, the higher up your message goes, what happens?

The importance of forecasting your audience's probable reaction to your message

What is a knowledge-management system?

Social media’s role in planning business messages

When is choosing the right medium for your message important? Why is it important?

The importance of using oral media for business communication

In general, traditional business messages rely on what?