The text states that information should be worth its cost. Both cost and value can be broken into tangible and intangible factors.

Tangible factors can be directly measured; intangible ones arise indirectly and are difficult to measure.

For example, a tangible cost is the cost of a computer monitor; an intangible cost is the lost productivity of a poorly trained employee.

Give five important tangible and five important intangible costs of an information system. Give five important tangible and five important intangible measures of the value of an information system.

If it helps to focus your thinking, use the example of the class scheduling system at your university or some other university information system.

When determining whether an information system is worth its cost, how do you think the tangible and intangible factors should be considered?