The sociotechnical perspective is also referred to by the acronyms TOP or TOM. These stand for Technology, Organization and Management/People. At its simplest, this a perspective meant to be applied to the systems that use tools. In our case those tools are information technology and the systems are digital. Using this perspective allows us to examine systems holistically and as interworking components.
Examples of Technology components are:
PCs
Mobile devices
Networks
Infrastructure
Data
Examples of Organizational components are:
Policy/rules
Procedures
Culture
Partnerships
Examples of People/Management components are:
Management practices
Employee empowerment
Employee training
The success of a system or the acquisition/implementation of a system depends upon matching the solution to the problem or desired outcome.
For example, if your organization is implementing tablet devices for the outside sales staff and a new CRM interface (in order to increase sales and firm up customer relationships) but the sales staff are not trained in a timely manner, then customer relations and sales would suffer (and, the implementation would be considered less than successful). In fact, the implementation might be considered a failure. In this instance, the system solution being implemented did not take the people/management component into account.
It is important to remember that you cannot resolve an organizational problem with technology, technology problem with people, etc.
Please make sure that you actively participate in the threads throughout the entire time that the thread is open. Refer to the instructions and the Week 1 discussion for specific requirements.
Initial Post Instructions
In this discussion, consider an information system that isn’t working effectively. Or perhaps, think of an information system acquisition/implementation with which you are familiar. What is the purpose of the system and how does it succeed and how does it fail? How does the system address Technological, Organizational and Management/People needs? How might you address the shortcomings of this system?
?350 Word MINIMUM... APA Format with one in text citation and reference. MUST BE ORIGINIAL WORDS.