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The sales office of a large industrial products wholesale company has an increasing problem that salespeople are arriving late at the office each morning. Some sales reps go directly to visit clients rather than showing up at the office as required by company policy.

Others arrive several minutes after their appointed start time, The vice president of sales does not want to introduce time clocks, but this may be necessary if the lateness problem is not corrected.

Diagnose the possible reasons why salespeople may be engaging in this "lateness" behavior by using the components of MARS Model.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92784448

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