The recent bankruptcy of air berlin and flight, Ask an Expert

Management Studies

The recent bankruptcy of Air Berlin and flight cancellations at Ryanair have highlighted the importance of management within service organisations. You have been appointed as a management consultant for another leading airline. They wish to ensure that they do not experience the same issues as these airlines.

Discuss three management issues that you believe are critical in this context. (Is all about service recovery, failure ,customer servive and so on)

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92540710

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