The QUESTIONS: Please answer the following questions in your presentation:

• Develop a generalized basic process map (a diagram with appropriate information) of your approach for moving the vehicles from their factories to their dealerships. Hint: Don't try to cover everyplace - pick a single Canadian GM factoryand choose either Pittsburgh or Philadelphia as the dealership market! The diagram should include the following:

• The flow of products, information, and funds (capital).

• The different modes of transportation used (links in the supply chain).

• The different types of facilities along the way (nodes in the supply chain - for example ,if you use rail, you will need rail loading and unloading facilities similar to the loading and unloading of the ships in the Tote video.

• Explain your systems approach including what you see as the advantages of it (maybe 2 or 3 items).

• What sorts of risks (maybe 2 or 3 risks) does your approach entail and how would you mitigate those risks?

• What four metrics would you use to capture your performance as a measure of doing better than the current GM system?

• Explain why your metrics are the appropriate ones.

• What additional "value-add" services could UPS offer in the Deliver process that competitors such as FedEx might not be able to provide?