The premise of the study is to get recognize if personnel , Ask an Expert

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"Does customer service of Public Health Providers (such as community health clinics) workers have an impact on clients and the outcome of the their identified need"

The premise of the study is to get recognize if personnel professionalism prevent clients from seeking follow-up for their health needs because of attitudes and treatment from workers.

What methodology would you use in such a study and what theory would be a good approach?

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