Ask Question, Ask an Expert

+61-413 786 465

info@mywordsolution.com

Ask Operation Management Expert

The percentage grade will be displayed. The actual grade allocated will be a percentage of the maximum 10 marks of the total course grade.

Due Date: Tuesday March 14, 2017.

Case Study Scenario

THE PUBLIC LIBRARY INFORMATION SYSTEM

NALA (the National Archives and Library Authority) administers the development and coordination of library and information services at public libraries, mobile libraries, special libraries and school libraries throughout the country. A public library is operated by librarians and library paraprofessionals with information and resources for reference and borrowing accessible to the general public. A person wishing to use or borrow a book from the public library is called a Patron.

A patron may enter a public library to borrow books or use the computer facilities. A first-time user must be registered as a patron and is required to provide personal information so that a library card can be issued. The user would be asked for their full name, date of birth, phone number, email and address. A picture is also taken of the potential user and an automated number is generated for the user. This personal information will be stored in the Patron Database, and a library card will be given to the patron.

The library card allows the patron to borrow books, and is used by the library clerk to verify the patron as a valid library user with no overdue books or fines outstanding. The patron may ask the librarian for a recommendation. The librarian will use a computer to interface with the NALA Catalogue System and search for a particular book or topic.

The search results will be shown to the patron, who will indicate a desired choice. The clerk will check the library's Book Database as to the status of the book. If the book is available, the librarian will inform the patron of location of the book. The patron will select the book from the shelf and give it the librarian. The librarian will update the library's Book Database, send update information to the NALA Catalogue System and inform the patron of the date of return of the particular book.

A patron can use any computer within the Library for only one hour per day. The patron will swipe the Library Card in the device connected to the computer which again validates the patron. Once computer access is granted, the patron will access library services via the NALA website or use the computer for his/her private purposes. A record is generated in the Computer Usage File containing the patron ID, the date, start time, end time, and the ID number of the particular computer used.

When the patron returns the book, the librarian will check-in the book and the Books Database and the NALA Catalogue System will be updated. If the book is overdue, overdue fines are calculated and the user is informed that they need to pay the fines before accessing any more of the library's services. The user's status is updated as Invalid in the Patron Database, and a record is entered into the Fines Database with a unique fine number, the patron ID and the book which incurred the fine. Once the patron pays the fine, the Fines and Patron Databases are updated appropriately.

a) Every month, the NALA Management will request summary information about the library's usage, reading trends, and outstanding fines.

b) Draw a High-Level DFD of the Public Library Information System from the perspective of the public library staff.

Include at least FOUR (4) sub-processes in your diagram.

Data stores n processes should be included

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92723352

Have any Question?


Related Questions in Operation Management

1 performance is a function of three general factors

1. Performance is a function of three general factors. Describe each of these factors, and why is it important to attend to each these three factors (recall Deming's perspective on performance)? 2. Discuss the difference ...

Unit iv assignment template-groupfor this assignment you

Unit IV Assignment Template-Group For this assignment, you will evaluate factors that impact the evolution of equal employment opportunity programs, and you will evaluate the performance evaluation process and techniques ...

Business organizations activitybusiness organizations range

Business Organizations Activity Business organizations range from part-time sole proprietorships selling a few hundred dollars per year to publicly traded corporations on the New York Stock Exchange selling billions of d ...

All are true or falsestakeholders theory represents a

All are True or false Stakeholders Theory represents a change in identity from a focus on profits to a focus value creation. true or false The conventional view of the firm suggest that firms should maximize profits even ...

1 an unauthorized intrusion by a person or a thing on land

1. An unauthorized intrusion by a person or a thing on land belonging to another is: a. legal in some states b. the tort of trespass to land c. the tort of battery d. an easement e. the tort of trespass to personal prope ...

As a consultant to walt disney companyrsquos management you

As a consultant to Walt Disney Company’s management, you have been asked to prepare an assessment of the company’s diversification/acquisition strategy over the past 30 years, beginning with Michael Eisner’s term as CEO ...

1 it is considered very valuable for a cross functional

1. It is considered very valuable for a cross functional team to maintain good relations with people not on the team and with the greater organization. Why is this type of relationship important and what are some ways yo ...

Discussionmdashcritical leadership competencies needed in

Discussion—Critical Leadership Competencies Needed in 2020 Consider all you have learned in the course so far and the trends that have been discussed, particularly around leaders being able to strategize and execute to r ...

1 ordering clothing online from lands end is an example of

1. Ordering clothing online from Lands End is an example of which of the following: a. No customer contact, processing of goods (high divergence) b. Direct customer contact, processing of goods (high divergence) c. No cu ...

You are the sales manager for us consolidated widgets inc

You are the sales manager for US Consolidated Widgets, Inc. You get an email from a Peter Sagan with an address in Slovakia asking for a quote to sell 100,000 widgets. A sale of that size would be the biggest transaction ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Why might a bank avoid the use of interest rate swaps even

Why might a bank avoid the use of interest rate swaps, even when the institution is exposed to significant interest rate

Describe the difference between zero coupon bonds and

Describe the difference between zero coupon bonds and coupon bonds. Under what conditions will a coupon bond sell at a p

Compute the present value of an annuity of 880 per year

Compute the present value of an annuity of $ 880 per year for 16 years, given a discount rate of 6 percent per annum. As

Compute the present value of an 1150 payment made in ten

Compute the present value of an $1,150 payment made in ten years when the discount rate is 12 percent. (Do not round int

Compute the present value of an annuity of 699 per year

Compute the present value of an annuity of $ 699 per year for 19 years, given a discount rate of 6 percent per annum. As