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problem 1:

(a) What is an attitude?

(b) In what circumstances do attitudes determine behaviours at work?

problem 2:

Understanding personalities in the workplace is an important responsibility for the counsellors. Describe the EIGHT basic aspects of personality.

problem 3:

Illustrate the term ‘job description’ and its significance in the work place.

problem 4:

The objective of a grievance interview in the work setting is to enable a person to air a complaint, to discover the causes of dissatisfaction and, where possible, to remove them. Discuss and describe what preparation, skills and follow-up a counsellor must have with the grievance.

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