(a) What is an attitude?
(b) In what circumstances do attitudes determine behaviours at work?
Understanding personalities in the workplace is an important responsibility for the counsellors. Describe the EIGHT basic aspects of personality.
Illustrate the term ‘job description’ and its significance in the work place.
The objective of a grievance interview in the work setting is to enable a person to air a complaint, to discover the causes of dissatisfaction and, where possible, to remove them. Discuss and describe what preparation, skills and follow-up a counsellor must have with the grievance.