Q1) The method of identifying the true source of conflict and resolving it systematically is called:

i) framing the outcome in positive terms.
ii) disarming the opposition.
iii) confrontation and problem solving.
iv) beginning with a plausible offer, but allow room for negotiation.

Q2) Sam and Muriel argue over who gets to use the new wireless laptop computer. Their conflict is best classified as:

i) differences in goals.
ii) personal differences.
iii) competition over limited resources.
iv) conflict-prone job duties.