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The manager must be able to solve problems, communicate, and lead teams toward the completion of a task. You are the manager of the HR department in New Mexico. Headquarters has just sent you the new employee turnover figures for the various departments. For some reason the Quality Control Department is losing way more than the average number of lab techs. Training new employees is costly to the company and the high turnover is costing money that could be better spent elsewhere. Research uncovered the problem. Skilled lab techs were leaving to go to a company not far away that was paying more. One employee, who has been with the company for five years, said she stayed with Biotech despite being approached by the company down the street because, “Although the new company paid more, Biotech offered better health care benefits.” She had a sick son. She indicates that she wished she could receive more flexible hours or work from home. Using employee’s feedback or facts from the case scenario, and the weekly readings, what ideas should you consider offering to the Quality Control Manager to keep people from leaving and why? Be sure to include in the explanation what motivates people and how your ideas are reflective of motivational theory.

Operation Management, Management Studies

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