The idea of identifying "positions" and "interests" in a mediation or in an advocacy setting is extremely important. Most people approach conflict from a positional standpoint. However, conflict is only resolved by getting to the respective interests of both parties. Basically, positions are what people want, the Interests are why they want it. Let me share a story that will demonstrate this. 

The setting: Two parents and their teenager boy are in conflict over plans for the Senior Prom. At issue is the use of the parents brand new Lexus for the night. Here are their positions: the teenager wants to use the Lexus to take his date to the prom. The parents do not want him to use their car. As you can see, if we stick to the "positions" as described, we will not have a resolution to this conflict. 

Lets take a look at their interests: The parents purchased the car for their business and it is insured as a business vehicle without the boy being on this insurance. They are concerned that if there is an accident that they could loose their business. The boy wants to impress his classmates by driving in his date to the prom in a Lexus. 

Knowing the interests of both parties, can you come up with a solution that would fit both party's interests and thus bring a resolution to the conflict? 

Share your thoughts on this...