The hospital where you are completing your internship is located in the inner city neighborhood with multi lingual, diverse population. Recently, the local newspaper has been running a series about the lack of input the community into the hospital. A number of anonymous interviewees complained they felt like dollar signs not people. Your internship mentor is the Director of PR. She task you with finding the top 3 evidenced based , cost effective tools to facilitate communicating with the community and increase patient and families input into hospital management process.