The Home-Retention Consultant Blues
Alicia works in real estate as a home-retention consultant. Among the services offered by her employer, Magnum Properties, is to help people who are facing foreclosure stay in their homes. She works with clients to help them figure out a way to work with their mortgage holder to renegotiate loans and often to prevent being evicted. Alicia also works with mortgage holders to guide them through short sales, or selling homes for less than the balance on the mortgage when the property owners are way behind on their payments.
Back in 2010, the foreclosure rate in the United States was still relatively high, with 1 of 13 homeowners either 60 days behind in their mortgage payments or facing fore-closure. Alicia was earning a high income because Magnum Properties' niche in the real estate market was prospering.
When asked by an old friend who located her on Facebook how she was doing in her career, Alicia responded:
It's a mixed bag for me. I see a lot of positives in my work. I make a lot of money, and I drive a sharp car.
I'm very modern because I deal with foreclosures and short sales. I am helping a lot of people because I enable some of them to keep a roof over their heads.
My big problem is that the negatives in my work are dragging me down. Some days I can hardly muster up enough energy to follow up on leads of people in trouble to help. In some ways I feel like I'm dealing with the underbelly of humanity. A lot of people Cm trying to help have dug their own graves. They have plenty of money for beer and wine and to run up huge bills for cell phones and online video rentals, but they don't have the money to pay their mortgages.
I need to stay pumped to keep earning a good living, but some days I just don't know how to stay motivated. Any suggestions, my friend?
Case Questions
What recommendations do you have for Alicia to help her increase her level of self-motivation?
To what extent do you think it might be advisable for Alicia to simply switch fields, such as going into traditional real estate selling, so she can stay better self-motivated?
What suggestions might you offer Alicia's manager at Magnum Properties to help her stay motivated?
Read Case Study "The Home-Retention Consultant Blues" Make certain your writing style is it clear and concise, well-organized, and grammatically correct. Answer the Minicase questions. Remember to provide a complete reason in defense of your answer.
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