The following questions pertain to the Ten Southwest Practices for Building High Performance Relationships. With regard to questions 1 - 4 please explain what they mean to you within a service management focused organization.

1. "Lead with Credibility and Caring"?

2. "Invest in Frontline Leadership"?

3. "Hire and Train for Relational Competence" ? .

4. "Use Conflicts to Build Relationships"?

For number 5 and 6 best practices, answer them as instructed below:

5. "Bridge the Work/ Family Divide" (for this particular practice, it might be interesting to share a personal experience, about your own family and how it was affected by an organization that did/did not successfully bridge the work/family divide in your opinion.)

6. "Create Boundary Spanners"

Share an example of how these practices were used successfully in a workplace present or past. Or, share an example of how each practice was not embraced by an organization, and the affect that it had on the organization's performance and delivery of a product or service.