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The following information pertains to telephone calls to a motel switchboard on a typical Tuesday. Use Table 1. Period Incoming Rate (calls per minute) Service Rate (calls per minute per operator) Number of Operators Morning 2.1 1.5 2 Afternoon 2.4 1.0 3 Evening 1.7 .5 4 a. Determine the average time callers wait to have their calls answered for each period and the probability that a caller will have to wait for each period. (Round intermediate calculations and final answers to 3 decimal places.) Period Pw Morning Afternoon Evening b. Determine the maximum line length for a probability of 92 percent. (Round your intermediate calculations to 3 decimal places and round up your final answers to the next whole number.) Period Lmax Morning Afternoon Evening please explain step by step. Lq is not getting correct.

Operation Management, Management Studies

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