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The following data represents number of customers arriving at Quick Lube for an oil change between 8 and 11 AM over the past 6 days. 12, 9, 11, 12, 10, 13.

a. Using 3 day moving average, forecast day 7.

b. Using exponential smoothing with alpha = .3, forecast day 7.

c. Compute the MAD statistic for the moving average forecast (from part a).

d. Compute MAD for the exponential smoothing forecast (from part b).

Operation Management, Management Studies

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