(Answered) The following data is collected from customer complaints

Management Studies

The following data is collected from customer complaints about service problems at a hotel. Complaint types are coded A-G. Use a

Spreadsheet to construct a Pareto chart for this data.

Categories	Frequency
A	5
B	9
C	22
D	5
E	18
F	9
G	7

In your own words explain principles of lean thinking. Use a logistics related example to show where and how those concepts apply.

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Business Management, Management Studies

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