The following costs have been recorded: Incoming materials inspection: $20,000 Training of personnel $40,000 Warranty $45,000 Process Planning $15,000 Scrap $13,000 Quality Laboratory $30,000 Rework $25,000 Allowances $10,000 Complaints $14,000 What are the costs of prevention, appraisal, external failure, and internal failure

20. Developing and Leading Teams

Begin this activity by thinking of a team or group in which you participated during the past two years. Respond to the following:

•  Explain the degree to which the development of this team or group matched the five-stage model of team development.

•  Describe the formal and informal goals of the team or group you identified.

•  State whether the informal goals were consistent and supportive of the formal goals. Give reasons for your statements.