The five dimensions of service quality reliability, Ask an Expert

Management Studies

The five dimensions of service quality (reliability, assurancer, tangibles, empathy, and responsiveness) are important to such retail stores as Walmart and Target. Assuming that these represent key customer requirements, what things might these companies do in designing their stores and operations to ensure that they meet these requirements?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91981817

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