The Cover letter

Dear Hiring Manager:

I am writing to apply for the Customer Care Specialist position at The Hartford. I do believe I am an excellent candidate for this position. I have over 5 years of related customer service experience working as Assistant Manager at Star Nails. I also have direct experience working in a call center at FTD companies in which I have answered phones, provided customer care while using various computer applications documenting the transaction.

I do very well with problem solving and explaining challenging information so that customers can understand and feel comfortable. One of my greatest strengths is that I get along with others and can listen to new feedback, striving toward excellence. I have been recognized by supervisors for my hard work and excellence in details for each job that I have had. I would be honored to work for this company and bring my dedication to the team.

I would like the opportunity to arrange an interview to discuss my skills and qualifications further. I am available for an interview at your earliest convenience. You can contact me at any time. I look forward to hearing from you and I thank you for your consideration.

Sincerely,

The review form

COVER LETTER |INDIVIDUAL PEER REVIEW

Access your partner's cover letter draft from the discussion threads. Read the draft and respond to the following questions in as much detail as possible. When you're done, post this form as an attachment to a comment to the author's initial post where you found his or her cover letter. Be sure to enter your name in the space provided.

Name of Reviewer: Name of Writer:

Form and Style:

1. Does the letter include all the necessary components (return address, header, salutation, introductory paragraph, body paragraph(s), and conclusion)? If not, what's missing?

2. Does the writer use either block or modified block format? What formatting mistakes still need to be cleaned up?

3. Does the style of the writing suit the occasion? Is it too formal or informal? How might it be altered to better fit?

4. How would you describe the tone the writer takes? Is it appropriate for the context? Does he or she come off as enthusiastic without gushing? Highly qualified without bragging? Explain.

5. Are there any spelling or mechanical errors? If so, identify them, either by listing them here or by highlighting or commenting on the draft. (If you comment on the draft, be sure to also post it as an attachment.)

Content/Rhetorical Context:

6. How well does the letter speak directly and specifically to the job ad by using keywords to organize the discussion of his or her qualifications? How might this be improved even more?

7. Does the writer mention specific reasons why he or she has applied for the position? Explain.

8. Does the writer identify specific skills, using terminology that other experienced people would recognize? Are these skills expressed using specific examples to show the writer's experience rather than just claiming that he or she has such experience? How might these areas be improved?

9. Does the introductory paragraph identify the position applied for, how the author found the position, and the major reason(s) why the writer is an ideal candidate?

10. Does the conclusion say how the writer can be contacted for further discussion or an interview? Does the letter end on a high note? Explain.

11. What is the most important revision the writer should make? Explain.