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The company is consodering consolidating its two service desks into one location, staffed by two clerks. the clerks would continue to work at the same individual speed of four minutes per customer. However, assume the arrival rate is now one every threee minutes (combined from two separate desks). now answer the following questions: A. what would the average lenght of the waitng line be? B. What is the probability of waiting in line C. What would be the average time that a person must spend at the service desk? D. should the company consolidate the service desk? why?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93101161

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