Q. People arrive at the airline terminal. There are 2 types of customers: Regular also frequent flyer. The time between arrivals of regular customers is exponentially distributed with a mean of 2 minutes. The time between arrivals of frequent flyers is also exponentially distributed with a mean of 4 minutes. At the check-in counter, travellers wait in a single line until one of five agents is available to serve them. The check-in time (in minutes) follows a triangular distribution with parameter values of (3, 6, also 9) also (3, 4, 5) for regular also frequent flyer customers respectively. The airport terminal operates for 16 hours during the day (between 6 am also 10 pm). The 16 hours are divided into 2 8 hour shifts. Agents are given one 15 minute (coffee) also a 30 min (meal) break. The coffee breaks are staggered, starting at 90 min into every shift. Meal breaks also staggered starting 3.5 hrs into every shift.

Create a simulation model of this system. In the simulation, draw a simple layout of the above system.