Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Operation Management Expert

Q1. Sharp Discounts Wholesale Club consists of two service desks with one server at every desk. There is one desk at each entrance of store. Customers arrive at each service desk at an average of one each 6 minutes following a Poisson distribution. The average service time at every service desk is 216 seconds per customer following the exponential service distribution.

a) How many customers, on average, are waiting in the line in front of every service desk?

b) How much total time does a customer expend at the service desk either waiting for the help or receiving help?

c) Looking at just one of the service desks, determine the probability that there are at least four customers already waiting in line whenever the next individual arrives at service desk?

d) Sharp is now considering consolidating its two service desks to one location, staffed by two clerks. The clerks will carry on working at the similar individual speed of 216 seconds per customer.

  • Determine the number of customers, on average, is waiting in line?
  • How much total time does a customer spend at service desk?

e) Do you suppose the Sharp Discounts Wholesale Club must consolidate the service desks? Describe and your discussion should consider both the economics and the customer service features of this waiting line operation. There would be no additional cost for moving the two operations to one operation. The clerks would continue to be paid similar as they were paid at single desk operation.

f) Assume that it is no longer needed that the clerks be paid similar under either operation. The clerks beneath the consolidated operation are each paid $40 per hour and the estimated cost to Sharp for time a customer is at service desk either waiting or being helped is $1 per minute.  Describe the maximum hourly rate that each of the clerks can be paid in the two service desk operation so that the total cost of operation is similar for either arrangement. Suppose that there is no cost for consolidating the service.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M99845

Have any Question? 


Related Questions in Operation Management

Addressing challenges that arise in strategic-planning

Addressing Challenges that Arise in Strategic-Planning Meetings Initial postings must be 250-350 words (not including references). No matter what your role is in an organization, you will most likely attend a significant ...

Commercial practices in shippingquestionthe case of hanjin

Commercial Practices in Shipping Question; The case of Hanjin, one of the world's largest shipping lines, has had and will continue to have a major effect on the international shipping industry. Assess the implications o ...

When considering a country to enter with respect to global

When considering a country to enter with respect to global trade, business leaders must determine if the particular country under consideration has a sufficiently acceptable environment in which to operate. Based on your ...

Questionreview the csa z 1000 checklist this provides a

Question: Review the CSA Z 1000 checklist, this provides a detailed check list of requirements. In order to focus on specific management system elements, use the list provided when writting the gap analysis. Response sho ...

Why employers need to reward their employees what kind of

Why employers need to reward their employees? What kind of rewards are common?

I a spokes person managerial role a ceo may persuade

In a spokes person managerial role, a CEO may persuade investment analyst that his or her company is persuing a good strategy. What is the likely outcome of this?

Discussionread case study 24the widgets lsquor us case

DISCUSSION Read Case Study 2.4 The Widgets ‘R Us case study is a case with a problem of how the company is set up and how the company will handle operations with its projected growth. Answer the following questions: • Yo ...

Supply chain integration is a major contributing factor to

Supply chain integration is a major contributing factor to organizational success. The goal of supply chain integration is alignment within the supply chain. As a business leader, how can you achieve greater supply chain ...

Each question should have a 1 page typed response direct

Each question should have a 1 page (typed) response. Direct copying of the text, websites, or other sources is not acceptable. There are 6 questions on the exam. Questions 1 -5 count 16 points each. Question 6 counts 20 ...

Unions and collective bargaining please respond to the

" Unions and Collective Bargaining " Please respond to the following: * From the scenario and the eActivity, examine two (2) reasons why employees join labor unions. Examine two (2) reasons why organizations prefer that ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

WalMart Identification of theory and critical discussion

Drawing on the prescribed text and/or relevant academic literature, produce a paper which discusses the nature of group

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro