Ask Question, Ask an Expert


Ask Operation Management Expert

Q1. Sharp Discounts Wholesale Club consists of two service desks with one server at every desk. There is one desk at each entrance of store. Customers arrive at each service desk at an average of one each 6 minutes following a Poisson distribution. The average service time at every service desk is 216 seconds per customer following the exponential service distribution.

a) How many customers, on average, are waiting in the line in front of every service desk?

b) How much total time does a customer expend at the service desk either waiting for the help or receiving help?

c) Looking at just one of the service desks, determine the probability that there are at least four customers already waiting in line whenever the next individual arrives at service desk?

d) Sharp is now considering consolidating its two service desks to one location, staffed by two clerks. The clerks will carry on working at the similar individual speed of 216 seconds per customer.

  • Determine the number of customers, on average, is waiting in line?
  • How much total time does a customer spend at service desk?

e) Do you suppose the Sharp Discounts Wholesale Club must consolidate the service desks? Describe and your discussion should consider both the economics and the customer service features of this waiting line operation. There would be no additional cost for moving the two operations to one operation. The clerks would continue to be paid similar as they were paid at single desk operation.

f) Assume that it is no longer needed that the clerks be paid similar under either operation. The clerks beneath the consolidated operation are each paid $40 per hour and the estimated cost to Sharp for time a customer is at service desk either waiting or being helped is $1 per minute.  Describe the maximum hourly rate that each of the clerks can be paid in the two service desk operation so that the total cost of operation is similar for either arrangement. Suppose that there is no cost for consolidating the service.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M99845

Have any Question? 

Related Questions in Operation Management

Angelina aniston is the director of the computer center for

Angelina Aniston is the Director of the Computer Center for the Pitt College. She now needs to schedule the staffing of the center. It is open from 8 am until midnight. Angelina has monitored the usage at the center at v ...

As a product manager for your company you have been asked

As a product manager for your company, you have been asked to define the performance metrics that support your brand’s reputation with the key stakeholders. List what you think the measures should be and how you will def ...

1 today sandra saver deposited 2750 in an account paying

1. Today, Sandra Saver deposited $2,750 in an account paying 9.0% APR, compounded every three months. If she makes no further deposits or withdrawals for the next 13 years, how much interest will she earn in year two? 2. ...

Think of a current process at work where hardware and

Think of a current process at work where hardware and software need to be purchased, stored, upgraded now. How will Cloud Computing affect, if at all, that process? What other IT/IS megatrends would need to be taken into ...

The colonial house furniture company manufactures

The Colonial House Furniture Company manufactures two-drawer oak file cabinets that are sold unassembled through catalogues. The company initiates production of 150 cabinet packages each week. The percentage of good-qual ...

Russia and certain african countries have recently adopted

Russia and certain African countries have recently adopted severe anti-gay laws, arguing the same-sex relationships are a form of "western corruption." What are the prospects that recognition of gay rights may spread bey ...

First paragraph easy- do you think if texas had fewer

First Paragraph: Easy- Do you think if Texas had fewer elections, voter turnout would increase? Why/why not? Regardless, now you are in charge of coming up with something to increase voter turnout- what is it? Make sure ...

Compare needs values and motivations for two age groups of

Compare needs, values, and motivations for two age groups of workers and how you would interact with them in a supervisory role. Remember to be tactful and avoid stereotypes through the use of scholarly research (use bus ...

A company has developed a new type of sophisticated

A company has developed a new type of sophisticated software for file-swapping data-intensive videos over the Internet in a compressed format. After registering the purchased software, the user can immediately download i ...

Q1 explain why personnel in the human resources and

Q1: Explain why personnel in the human resources and engineering departments need to know something about personal selling. Q2: Explain why some firms have given up their market research departments and replaced them wit ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

A cola-dispensing machine is set to dispense 9 ounces of

A cola-dispensing machine is set to dispense 9 ounces of cola per cup, with a standard deviation of 1.0 ounce. The manuf

What is marketingbullwhat is marketing think back to your

What is Marketing? • "What is marketing"? Think back to your impressions before you started this class versus how you

Question -your client david smith runs a small it

QUESTION - Your client, David Smith runs a small IT consulting business specialising in computer software and techno

Inspection of a random sample of 22 aircraft showed that 15

Inspection of a random sample of 22 aircraft showed that 15 needed repairs to fix a wiring problem that might compromise

Effective hrmquestionhow can an effective hrm system help

Effective HRM Question How can an effective HRM system help facilitate the achievement of an organization's strate