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The authors stated, "the ICSI is not intended to be a screening tool for hiring or firing; it is best used as an assessment device to assist in intercultural training and to track a person's skill development over time" (Bhawuk & Sakuda, 2009, p. 266). As you reflect on your ICSI scores, what information did you learn about your current intercultual sensitivity?

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Operation Management, Management Studies

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