The american society for quality asq defines quality as the, Ask an Expert

Management Studies

The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs".

a) Comment on this definition - is there anything you would add or change to improve it?

b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).

View complete question

Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92030755

Have any Question?Write your Review or question?

Related Questions in Operation Management

Elon corporation manufactures parts for an aircraft company

Elon Corporation manufactures parts for an aircraft company. It uses a computerized numerical controlled (CNC) machining center to produce a specific part that has a design target of 2.317 inches with tolerances of + 0.0 ...

Select and describe a leader you admire your selected

Select and describe a leader you admire. Your selected leader may be either a real-life individual or a fictional character from television, the movies, or a book. Using leadership theories, analyze your selected leader ...

Nbspif your report problem is a basic lack of information

If your report problem is a basic lack of information, your primary concern is to -investigate possible explanation or solution. -generate an explanation for the further generation. -determine the sub-areas where informa ...

1 daniel was working on a decision and asked himself what

1. Daniel was working on a decision and asked himself, what is the likelihood the employees will accept it? Based on the Normative decision model, he is using which of the following leadership styles? Leader expertise Go ...

As advances in computer technology continue to change the

As advances in computer technology continue to change the way we work and play, Internet use on and off the job has become a danger zone for employees and employers. Misuse costs employers millions of dollars in lost pro ...

Ldquoreduction of dissatisfaction turnover absenteeism

“Reduction of dissatisfaction, turnover, absenteeism, grievances, accidents, and illness is a goal of HR.” Imagine you are the CEO of a hospital that is starting to show an increase in employee dissatisfaction, turnover, ...

1 you purchase a 4wd vehicle costing 24500 by taking out a

1. You purchase a 4WD vehicle costing $24,500 by taking out a 13% add-on interest installment loan. The loan requires a 25% down payment and equal monthly payments for 3 years. How much are your monthly payments? 2. A ho ...

In your post consider ways that a company can address its

In your post, consider ways that a company can address its need for outbound transportation and recommend the best way to reduce overall costs. Consider the following: What are the benefits and compromises of having a pr ...

1 explain how effective staffing can assist organization to

1. Explain how effective staffing can assist organization to continuously grow in the intense global competition for both their products and services and labour market. (Give 5 Factor) 2. What is Human Resource outsourci ...

Write a report discussing the effect of implementing lean

Write a report discussing the effect of implementing Lean Operations on performance. This assessment should be written and structured in the form of a business report. An analysis of the topic regarding their contributio ...

4,153,160 Questions Asked
13,132 Experts
2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Recent Questions

Ask Operation Management Expert