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The advantage of using variables control charts is to stabilize a process so that management can predict process performance into the future. Only with a stable process can an organization use process capability to compare the voice of the customer (VOC) with the voice of the process (VOP). Within the context of healthcare , discuss how this could be done. Explain briefly why comparing the VOP with the VOC must be a never-ending process for any organization.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92516221

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