That said, let's consider the saying, "What you measure is likely more critical than how you measure it." This means that people - staff and supervisors - pay more attention to things that are being tracked than to things that are not being tracked.

Have you ever felt that the things you were being held accountable for were not the greatest priorities? Perhaps, as a customer service rep, you were held more accountable for being late to your shift than for the number of customers that were satisfied by your work. Or as a nurse, the supplies you used were counted but not quality and accuracy of the medical records you handled. Why do you think this might be the case? Why would employees tend to pay more attention and be more careful about those areas that are being tracked? Why might a supervisor initiate or continue controls on less-than-critical areas? Why is this even important?

If you have not had this experience, talk with other people you know who have examples you can share. Remember that you must make an original posting and reply to two others to receive full credit for this discussion.