Textbooks:

Hayward, C. (2006). Healthcare Facility Planning: Thinking Strategically. Chicago, IL: Health Administration Press.
Vickery, C.G., Nyberg, G., &Whiteaker, D. (2015). Modern Clinic Design: Strategies for an Era of Change. Hoboken, NJ: Wiley.
Instructions: Please ensure to substantiate your response with scholarly sources and/or also a personal account of your own experience in the work place or personal life. Cite and reference work! Must be 150 -200 words.

1. Why is it important to communicate with and address the issues raised by stakeholders? Why is important not to dismiss views of negative stakeholders?

2. There are so many stakeholders in healthcare and with so many individuals with different vested interests there are bound to be differences of opinion and conflict. To make it easier. let's think of stakeholders in this course as internal and external:

a. There are two types of stakeholders, internal and external.

b. Internal stakeholders include care providers, administers, and employees within the organization.

c. External stakeholders are the patients, community surrounding the facility and governmental agencies.

d. The role of all stakeholders is to shape the outcome of the project ensuring it positively affects all involved (Nordmeyer, 2014)
Because there are so many people with a stake in the outcome in facility planning, it requires more skill in communication ---many different ways to include those stakeholders in the many different phases of the facilely plan.

Nordmeyer, B. (2014) The Roles of Stakeholders in the Planning Process. Retrieved from: http://smallbusiness.chron.com . What reactions do you have to the ideas they presented? Include examples from the course readings or your own experience to support your perspective, and raise questions to continue the dialogue. 100 to 150 words

3. How have use and design of health care facilities changed over the past 85 years? What key social, political, and economic determinants led to these changes?

4. How would you use new facility planning and/or evidence-based design to effect operational change?

5. Discuss the types of space in a healthcare facility that you will use in your facility plan.

6. Discuss the strategic planning process for healthcare organizations.

Strategic planning process starts with understanding the vision and mission of the health care facility. Every decision that is made will have a direct impact on the organizations real estate assets and needs. Usually organizations look at financial performance, customer/patient knowledge, internal business growth, learning and growth. The next step would be analyzing the project either using techniques such as SWOT so that all possibilities are explored and making sure there is an understanding of the facility needs. Then begin planning out the project time line and finally putting the plan into action and implementing the changes and or begin remodeling. Usually a committee is put in place to help with making the decisions that are needed and having people on the committee from the different departments it will be affecting will give different ideas and suggestions to the project.What reactions do you have to the ideas they presented? Include examples from the course readings or your own experience to support your perspective, and raise questions to continue the dialogue. 100 to 150 words

7. How will you design your facility to improve the patient experience?

8. Press Ganey is one of many companies that assist with patient satisfaction surveys. The big database for most surveys is the federal government--These companies work on a monthly basis to provide detailed feedback because:

i. The governmental HCAHPS survey is done once a year

ii. They cannot afford to do poorly as this costs them financially--all CMS patients are reimbursed based on their patient satisfaction and quality scores

iii. The company like Press Ganey helps the organization to improve scores and they usually mail 300 surveys to the government each year.
Patient satisfaction has much more power today--the patients feedback and experience is critical to future business. With social media --it's a different world and word of mouth can help or hurt your business. What reactions do you have to the ideas they presented? Include examples from the course readings or your own experience to support your perspective, and raise questions to continue the dialogue. 100 to 150 words

9. Discuss some of the innovations that led to the use of Lean by manufacturers?

10. Review and discuss the resources on Facilities Planning and Safety page on the Oregon.gov website in 150 words. https://public.health.oregon.gov/ProviderPartnerResources/HealthcareProvidersFacilities/FacilitiesPlanningSafety/Pages/index.aspx

11. Renovate or Replace?" Open your web browser and search for the article "Renovate or replace?" by William Mead.

12. Review and discuss the resources on the How to Start a Facility or Service page on the NC Division of Health Service Regulation website. https://www2.ncdhhs.gov/dhsr/faclist.htm

13. After working in facility design for many years, you have become well-known in the industry. Your manager has asked you to create a short handout that new employees can refer to as they receive training through the company. This handout should walk new employees through the process of facility planning.

Create a 350- to 700-word HANDOUT or FLYER that summarizes the process of addressing facility planning needs. Include the following in your handout:

• Describe the steps of facility planning.

• Explain the importance of pre-design planning.

• Explain the rationale (or decision process) when determining whether to renovate or replace a health care facility.

Cite at least 2 peer-reviewed, scholarly, or similar references. Must include Introduction and Conclusion. Format your assignment according to APA guidelines where appropriate.