Case Study Scenario:

You are in the testing phase of a software implementation project. Several team members are confused about their roles and responsibilities during this phase. The team members include you, a business analysis/aspiring project manager; Patrick, a network specialist; Nancy, a business analyst; and Bonnie, another programmer/analyst. Anthony is the project manager, and he has been working closely with managers in other departments to make sure everyone knows what is going on with the project.

Task One: Prepare a responsibility assignment matrix based on the following information: The main tasks that need to be done for testing include writing a test plan, unit testing, integration testing, for each of the main system modules, system testing, and user accepting testing. In addition to the project team, there is a team of users' representatives available to help with testing. Prepare a RACI chart to help clarify roles and responsibilities for these testing tasks. Document key assumptions you make in preparing the chart.

Task Two: Several members of the project team are very introverted and strong thinking types, while several members of the user group are very extroverted and strong feeling types. Write a one to two page-paper describing options for resolving this issue. Support your answer with evidence from the textbook or other references.

Additional Information:

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