TESLA IS GOING TO BE THE COMPANY

Customer Lifetime Value (CLV)

Up to now we have focused much on the marketing and logistics of building a customer base, and selling a product or service to it and thus increasing customer value through marketing, customer service and good quality products and brands.

By reading the article in assignment 6 we can see how effective a strategy it is to project the profit each customer will generate over their lifetime with the company. Once this profit figure is established, CLV makes the loss of one customer much more real in monetary terms.

Assignment:

Apply the concepts in the article to the same company you have been using throughout the course. It is not necessary to calculate actual figures.

The objective of this assignment is - for you in the position of CEO - to realize that each customer has a projected future value to the company. The value can be diminished by many factors which we have discussed during the course. But the value can also be enhanced, hence adding value to the company and affecting shareholder value, which is a major responsibility for the CEO in publicly traded companies - and an expectation, by Wall Street.

Format: APA,

Assignment VI Customer Lifetime Value

Font: Times New Roman Size 12, there is no page length. Cover page and reference page are required.

It is expected that papers are written in the third person, contain the proper terminology as used in the text and in class, are spelling and grammatically correct - with a high level of clarity and are referenced appropriately. Refrain from pasting in excerpts from the textbook as this will diminish your grade and could be considered plagiarism - resulting in a failing grade.