Teresa is a team leader for a group of 15 customer service, Ask an Expert

Management Studies

Teresa is a team leader for a group of 15 Customer Service Representatives in a medium sized agency. Recently, there have been problems with disagreements between individuals within this group. Teresa has had to intervene on several occasions and has met with several of the employees to discuss and resolve these issues.

A. Explain how Teresa could emphasize superordinate goals as a strategy to deal with the conflict in her department.

B. Explain how Teresa could use recognition to motivate the CSRs.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93088460

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