Retail Management - Mock Behavioral Interview

You are a manager of a retail store chain. The store sales is over 40 million. There are store metrics to measure customer service, backroom processes, safety and front-end processes. You have co-store managers, assistant managers, department managers and several sales associates. All questions have to include the people that you would utilize and positive results.

Questions:

1. Tell me about a time when your team had to work with another team in order to get business results.

2. Tell me about a time when you implemented a program that increased business results.

3. How do you insure that a diverse group of customers get excellent customer service. Drive customer experience.

4. Tell me about an issue that you and your team had to overcome.