Telephone Techniques - Incoming Calls

There are many types of calls that will come in to the medical practice on any given day. Medical Administrative Assistants should be prepared to take messages, answer or properly route incoming calls.

Reflect on your readings this week and provide two types of incoming calls that an assistant could expect to receive. As the Medical Office Professional, what is the appropriate action that should be taken? If the assistant is not the staff member responsible for handling the caller's request, which healthcare team member would be the best to receive and respond instead?

Provide some examples of how you can show the PRICE quality of Respect to patients and staff while functioning in this capacity.