Telephone Crisis Intervention Hotline

In this discussion, you are the director of a 24 hour telephone crisis intervention hotline. Your staff of volunteers has been through a rigorous training in which you employed the concept of "overtraining" and required them to role play intervening in dozens of different crisis situations.

You are confident that they are ready to "hit the phones." Before they do, you give them some last minute instructions on how to respond effectively to callers whose crises are precipitated by domestic abuse or sexual violence.

Describe the last minute instructions you give and be sure to provide me with citations from the course readings to support your instructions. Address how crises counselors can help the client to be safe. Use the readings to support your recommendations.