Technical Communications:
1. Technical communication skills are:
A. Important primarily in the information Technology sector.
B. Increasingly critical to success in most business-related jobs.
C. Utilized by individual employees, not work teams.
D. Independent of ethical concerns.
2. Methods for preventing/overcoming group conflict include all Except:
A. Active listening
B. Recognizing that gender differences are a myth
C. Structured debate
D. Building cross-cultural understanding.
3. In evaluation the accuracy of source information, be aware that:
A.printed sources are consistently reliable.
B. digital source should be used in research.
C. even reputable information sources may contain hidden agendas.
D. You can trust only independently funded, noncommercial sources.
4. When editing for clarity, do all the following EXCEPT:
a. avoid ambiguous pronoun references
b. use passive voice whenever possible
c. avoid redundancy.
D. Use nominalizations.
5. Integrate fluency into a technical document by:
a. making fine distinctions between related ideas.
B. avoiding simple terms
c. keeping sentences lengths about the same.
D. using acronyms only selectively.
6. Memos:
a. have ethical and legal considerations
b. can be written for transmittals, to create summaries, or for follow-up.
C. focus on one topic.
D. all the above answers are correct.
7. Avoid the following in writing your resume:
a. Putting work history before education.
B. putting work history in direct chronological order.
C. adding hyperlinks to and online resume'
d. including achievements statements within your work history.
8. Effective instructions;
a. require careful, precise editing
b. are bulleted
c. can use visuals without descriptive text
d. should not include multicolumn design.
9. Informal informational reports do NOT include:
a. progress reports
b. meeting minutes
c. feasibility or casual analyses Chapter 21 - p507
d. peer review reports
10. Formal proposals are NOT for:
a. product marketing Chapter 23 - p 558
b. planning
c. sales
d. research