Team Building and Leadership Unit

Question 1: ______ agreements can put a team on the road to ______.

• Healthy; disbandment
• Healthy; conflict
• Unhealthy; solution management
• Unhealthy; Abilene

Question 2: The ____ person in a role clarification team building program describes his/her jobs as he/she sees it by sharing all information about how he/she understands the job.

• team development
• most senior
• focal
• least senior

Question 3: In some cases, teams in conflict may not have the time to conduct a role-clarification exercise or may prefer a team building session that focuses more on what the team needs to change in order to minimize conflict. In these cases, the most appropriate conflict exercise would be:

• start-stop-continue.
• continue-stop-restart.
• stop-re-group-restart.
• start-pause-continue.

Question 4: The authors of the text suggest that a useful way of understanding conflict is to view it as the result of:

• a normal part of doing business.
• a violation of expectations.
• acceptable team behavior.
• personality flaws.

Question 5: Ground rules should be developed by the _____, written on a sheet of paper, and posted for all to see.

• team
• manager
• team captain
• CEO

Question 6: The ____ was popularized by Jerry Harvey.

• Texan paradox
• San Antonio theory
• Abilene paradox
• Pandora's box

Question 7: Not sharing resources, not sharing credit for a job well done, and not responding to voicemails are all examples of _____.

• typical ways that peers violate expectations
• the typical workflow in an organization
• typical ways subordinates violate team leaders' expectations
• typical ways team leaders violate subordinates' expectations

Question 8: Questions such as "What problems does this team have that you have a hard time accepting, facing, or discussing?" and "What decisions have been made or actions taken recently with which you have not recently agreed?" are based on the theory of ______.

• agreement management
• operations management
• organizational management
• data gathering

Question 9: Teams who initially avoid conflict by engaging in quick problem solving and everyone goes along with the initial proposed solution, which leads to decisions being made that have not been carefully scrutinized, are known as ____ agreement.

• the Harvey
• unhealthy
• healthy
• unavoidable

Question 10: A particularly useful intervention for determining team expectations is called _____ and is considered appropriate if the team is newly organized and people do not have a clear understanding about what others do and what others expect of them.

• conflict intervention
• team intervention
• peer exercise
• role clarification exercise

11. Choose one of the team conflict mediation techniques (negotiation, role clarification, or start-stop-continue), and describe how you would use this technique to diffuse a team conflict situation.

12. What are some of the sources of conflict in teams? Choose one of the sources, and describe an exercise the team might use to overcome the conflict.