Team A: Communication: Sales Clerks at Kohl's Department Store

Sales clerks at Kohl's work with customers in a face-to-face setting. A needs assessment has revealed two critical issues:

Customers are not satisfied with the length of time they have to wait for a clerk to acknowledge them.

Clerks have a hard time controlling their emotions when dealing with irate customers.

Your objective is to ensure the sales clerks know how to greet customers. If busy, they need to know the importance of letting a customer know they will be right with them. Help them understand how to manage their emotions. Include tips on how to handle irate customers.

My Assigned Duty:

Latoya Bechet: research expected outcomes

Expected outcomes (at least two)

What are participants expected to learn or to do as a result of the training?

You can write 1-2 pages.