Take a few minutes to think about diversity and what it means to you.

Write down your own definition of diversity.

During the past week, in what situations have you encountered someone from a different culture, group, or background in the workplace or in school (someone whose values or beliefs differed from yours or who looked or dressed differently from you or your group)? Make a list of the diverse people you have met (e.g. where they were from, why they were different from you, and how they were similar to you) and the situations encountered. (Please omit any names of specific individuals)

Once you have created your responses, discuss the implications of providing quality service to customers who are different than you.