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Suppose your rafting company has a web site for customer reviews. In spite of your best efforts at camp cleanliness, on one trip 9one of dozens) your staff accidentally served contaminated food and everyone became ill with food poisoning. One of those clients from that trip writes poor review because of that experience. Is it ethical for you to delete that review from your site? Again, consider both the categorical and utilitarian perspectives.

Operation Management, Management Studies

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