Suppose you are designing a training program for a group of 40 employees. These employees come from a wide range of ethnic and cultural backgrounds. They also have different levels of education and experience as it relates to the content area of the training.

If you were tasked with developing a training program, what training design features would you use to address these constraints? Explain why.

If a particular task presented in the training is critical to saving a life (police officer shooting a gun, pilot responding to an emergency) what factors would you build into the design of training to ensure that the behavior was both learned and transferred to the workplace?