Suppose you are a restaurant manager who is conducting a coaching discussion with one of your swervers about the server's repeated failure to complete store-closing operations prior to leaving for the night. You have conducted a coaching examination and have determined that the server is able to complete these responsibilities that the problems to doing therefore have been removed and that this is an important part of a swerver's job in your restaurant. Define how you would get the server to agree that a problem exists as well as what you would do if the server refuses to acknowledge that a problem exists