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ER Issue: long waiting times

Suppose we want to construct Fishbone diagram to identify the causes of long wait times. The person moderating the group says the general categories of causes (traditionally called the 5Ms) are:

  • People (in older lists referred to as Men)
  • Method
  • Machine
  • Materials
  • Measurement

Sometimes included are:

  • Environment
  • Money
  • Management

Identify some issues in the various categories.

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