Summary: Diversity and inclusion are central to Whirlpool Corporation’s goal of placing its appliances in “every home, everywhere.” Whirlpool believes that differences create value, and they practice inclusion because it enables the company to best respond to the needs of its diverse customers. Whirlpool understands that its leaders must first show an understanding of and interest in diversity before it can become part of the company culture.

Questions

1. Do you agree that Whirlpool can realize a competitive advantage through its diverse employees?

2. How else can technology be used to enhance Whirlpool’s culture of inclusion?

3. Do you feel that Whirlpool’s efforts to create a culture of inclusion are worthwhile? Explain your answer.