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Summarize how New Belgium Brewery (NBB) builds and maintains customer relationships across different segments; consider whether or not NBB should adopt a business customer ranking system and offer differentiated service to business customers based on profitability or lifetime value measures; discuss the importance of price differentiation in the industry in relation to profits and customer loyalty; include a discussion of the two types of customer expectations and NBB’s marketing mix.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92481989

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