These messages come from a range of people/companies and may be through any number of formats including radio, television, email, telephone/mobile, computer, face to face meetings or even hand written notes. They may be communicated to everyone, everyone at work, people in your team or just to you.

Some of these messages are memorable(for the right/wrong reasons) and others are not.

Questions For this assignment you are required to keep a diary for three days that records the different types of business and study related communications you received.

1. Submit a record of the communications you received in a Word table, using the below headings as a guide: (a) Date (b) Mode (e.g. radio, phone, email, tv) (c) Type (e.g. advertisement, payment request and donor collection) (d) Brief summary of content (e) Style (e.g. humorous, friendly, apologetic) (f) Effective (i.e. yes/no) (g) Why/why not effective Beneath the table, complete the following tasks, under separate headings.

2. Choose two of these communications that you feel were well constructed or were able to get the message across and analyse why this was the case.

3. Choose two of these communications that you feel were poorly constructed or did not get the message across and analyse why this was the case.

4. Suggest methods that could improve the poorly constructed communications, with reference to the theory that you have learnt so far. Consider factors such as: Communication process Interpersonal components Intercultural components Choice of media Timeliness Who, why, when and how it was communicated and the audience it was communicated to Remember to reference any sources that you use to get the theoretical information to write your answers