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Study the five quality problems experienced by the Ice Cream Emporium (ICE), outlined in this case study. Then prepare a report to the owner as described.

You may wish to locate and use free quality control tools available on the Internet, such as the FreeQuality website (http://www.freequality.org/html/tools.html) or the Quality Tools Generator (http://www.qtcharts.com/). Or, you may use other statistical/diagramming tools or software (such as Visio or Excel) with which you are familiar.

Include a description of the quality control tools you used, the results that were produced, and your recommendations for quality improvement.

Business Management, Management Studies

  • Category:- Business Management
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